![]() Shifting the culture of medical service from human-to-human to machine-to-human interactions will take time. User feedback influences the chatbot's training, but users may not understand the interaction model, making adoption more difficult. Caution is necessary for clinical applications, and medical professionals are working to verify and fine-tune the chatbot. 2 Numerous ethical concerns exist, including patient safety, privacy, data content, and cybersecurity ( Xu et al., 2021 Parviainen and Rantala, 2022). Additionally, medical information sourced from the internet might not be entirely accurate, posing a risk of providing misinformed answers. For instance, its database may not be entirely up to date the current knowledge cutoff is September 2021. 1 A concern with any disruptive technology is that, while it may be innovative, timely, and impactful, it also carries risks and it may not immediately integrate well with complex, professional applications, such as those that are relevant in medicine.Ĭurrently, several obstacles hinder ChatGPT from functioning fully as a medical chatbot. If ChatGPT can function as a professionally trained medical chatbot, it may be able to operate more quickly than existing medical chatbots, draw on a larger database, reduce medical errors, and assist doctors in improving their performance. ![]() ChatGPT is also a disruptive technology with the potential to fundamentally change how we interact with technology and perhaps to revolutionize the way medical professionals engage with patients. However, digital cameras disrupted this market by offering a more convenient and cost-effective alternative. Before digital cameras, film cameras dominated the photography market. A prime example is the digital camera, which eliminated the need for film and traditional film processing. Over time, they gain acceptance and transform the industry or market they are a part of ( Kostoff et al., 2004). ChatGPT as a disruptive technologyĭisruptive technologies often begin as niche solutions or products with limited initial market appeal. Here, we would like to explore some obstacles to the achievement of this goal and potential solutions to them, by considering ChatGPT as a disruptive technology. Furthermore, the chatbot's machine learning and data search algorithms are still in the prototype phase, and the development of related ethical policies and regulations is ongoing ( Liebrenz et al., 2023).Īs researchers studying the design and creation of medical chatbots, we expect that ChatGPT will be able to evolve into a reliable and practical medical chatbot. While this tool has the potential to educate and expedite care, there is also a risk that it may provide inaccurate diagnoses or recommendations ( Cascella et al., 2023). This raises concerns, as patients may initially turn to ChatGPT for assistance. Unlike a specific medical chatbot, ChatGPT has not been trained on a finely-tuned dataset created by medical professionals ( Sallam, 2023). Simultaneously, it could serve healthcare professionals by providing essential information relating to their work, such as medical protocols for treatment of common and rare diseases or hospital policies ( Bates, 2019 Gupta et al., 2021 Wan, 2021). As a patient-oriented tool, it would allow users to obtain disease-related information or book medical appointments ( Bates, 2019 Khadija et al., 2021). A reliable medical chatbot could constitute a seamless interface to information for both patients and healthcare providers. However, it is questionable whether ChatGPT can consistently provide reliable health information for patients or healthcare providers interacting with it. Recently, ChatGPT has been reported to be capable of passing the gold-standard US medical exam, suggesting that is has potentially significant applications in the field of medicine ( Kung et al., 2023). ChatGPT is reputed to be serving various medical functions, ranging from uses in medical writing and documentation to medical education. ![]() Since then, ChatGPT has attracted numerous users from various fields, because it can provide detailed answers and humanlike responses to almost any question. This chatbot, developed by Open AI, was released in prototype form on Novem( ChatGPT, 2023). ChatGPT (Chat Generative Pre-trained Transformer) is a language model for dialogue. Sweeping changes in artificial intelligence (AI) have been brought about in recent years, resulting in remarkable progress taking a number of forms, such as AI chatbots.
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